Soundscape is proud to represent Consumer Priority Service.
for the United States and Canada ONLY!
About Consumer Priority Service
As a leader and innovator in the field of service plans, Consumer Priority
Service consistently exceeds industry standards when it comes to excellence
in customer care and services. Their representatives are comprehensively trained
in handling customer’s post sale experience. They offer extended plan coverage
for virtually all high ticket consumer purchases ranging from high-end consumer
electronics, to computers, to major appliances.
When CPS designed this interactive website CPS had one goal
in mind - to give the customer the ultimate service plan experience. This
means complete, hassle-free, on-line control – from updating your service
plans information to scheduling and tracking the progress of service calls
or claims. This also means giving valuable information and tools you can use,
like on-line copies of your product(s) user's manual (as available from your
product's manufacturer), preventative maintenance tips, notification of product
recalls, and much, much more. All this while listening to the feedback you
give us so CPS can continually enhance CPS product offerings.
By selecting CPS as your service plan provider, you are insuring
yourself years of satisfaction from your newly purchased products. CPS company
has been recognized by CPS industry as “A- EXCELLENT" for CPS continued claims
paying ability and overall excellent financial strength. CPS shield means
you’re protected.
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Home Entertainment Package
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2Yr Warranty = up to 12 Month Extension
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4Yr Warranty = up to 36 Month Extension
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$0 - $5,000
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$400
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$475
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$5,001 - $10,000
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$950
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$1,200
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$10,001 - $15,000
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$1,300
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$1,750
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$15,001 - $25,000
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$1,900
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$2,500
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Mobile Electronics
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Mobile Electronics
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3Yr Warranty = up to 24 Month Extension
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$0 - $250
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$40
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$251 - $500
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$50
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$501 - $1,000
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$70
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$1,001 - $1,500
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$100
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$1,501 - $2,000
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$150
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$2,001 - $2,500
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$200
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$2,501 - $3,000
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$310
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$3,001 - $3,500
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$330
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DVD/VCR Electronics
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Mobile Electronics
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3Yr Warranty = up to 24 Month Extension
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$0 - $500
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$45
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$501 - $1,500
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$80
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$1,501 - $3,000
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$120
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Digital Cameras
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Digital Cameras
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3Yr Warranty = up to 24 Month Extension
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4Yr Warranty = up to 36 Month Extension |
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$0 - $500
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$30
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$40
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$501 - $1000
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$40
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$60
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$1,001 - $3,000
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$80
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$140
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$3,001 - $6,500
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$120
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N/A
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$6,501 - $10,000
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$210
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N/A
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Digital Video Cameras
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Digital Video Cameras
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3Yr Warranty = up to 24 Month Extension
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4Yr Warranty = up to 36 Month Extension
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$0 - $500
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$40
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$50
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$501 - $1000
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$50
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$70
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$1,001 - $3,000
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$100
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$140
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$3,001 - $5,000
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$160
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$210
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What exactly is a service plan?
An extended service plan is generally an extension of your original manufacturer’s
warranty. Most manufacturers warranty their products to be free from defects
for up to one year from the date of purchase. This warranty virtually guarantees
you that if your newly purchased product fails, the manufacturer will protect
you from the high costs of replacement parts and labor necessary to repair
your product. CPS extended service plans lengthen your products coverage for
up to and additional 48 months (up to 5 years total) to insure you get years
of performance satisfaction from your newly purchased product.
How is this different than the manufacturer’s warranty?
A manufacturer’s warranty usually offers limited coverage for a limited time,
with parts and labor carrying separate lengths of coverage. For example, a
common manufacturer warranty of a television might cover a consumer for one
full year on parts defects but only 90 days on the high cost of labor involved
to change those parts. CPS extended service plans provide comprehensive, long
term, even length coverage. This means that should your product fail within
your plans coverage time frame, both parts and labor costs are covered.
Where do I buy a CPS Extended Service Plan?
CPS Extended Service Plans can be purchased along with your product directly
from Soundscape.
If you purchased a product from another retail store that does
not carry CPS extended service plans, you still may purchase an extended
warranty by calling us at: (800) 450-4434.
Can I renew my extended service plan?
Yes, service plans are renewable and must be submitted 30 days prior to the
original plans expiration. Please contact a CPS representative to discuss
your renewal options at (800) 905- 0443.
What should I do if I need service?
CPS offers an easy to use interactive form online which you may use to request
that CPS initiate a claim on your product. Your other alternative is to call
the toll-free number (800) 905- 0443 and have a qualified representative make
this request for you with the information you will provide. CPS believe that
the CPS claim initiation request process is the absolute best the industry
has to offer. It is designed for simplicity and speed.
Who will perform the service on my product?
CPS company works with over 11,000 authorized service professionals throughout
the country. Each technician is extensively trained by the respective manufacturers
to provide service on your products. Technicians must complete annual and
biannual continued education exams in addition to being well versed in manufacturer
supplied update bulletins to insure their level of expertise is as current
as the new products which hit the market. We urge our customers to provide
feedback regarding their experiences which is later used to insure that the
level of service CPS is expected to provide is exactly the level of service
you receive.
May I transfer my service plan to another person?
Consumer Priority Service plans are 100% transferable. If you would
like transfer ownership of the covered product along with its coverage, CPS
requires that the request be supplied in writing. For assistance please contact
a CPS Representative at (800) 905- 0443. Please have all of the new owner’s
information at hand when requesting a transfer.
Will I have to pay a deductible or any other “hidden costs”?
Generally, the amount of a deductible is almost always proportional to the
amount of the premium charged. In order to have a lower deductible, even as
low as $0, the plan holder would generally have to agree to a higher premium.
For those who want lower premiums, they must agree to a higher deductible.
Every CPS service plan carries a $0.00 deductible along with low premiums.
This means that with a CPS service plan there are no high upfront costs and
we are committed to cover 100% parts and labor costs on any authorized claim.
