Warranty Information

Product Warranties


We only sell new, unopened merchandise that is under full factory warranty. No small print, no hassles, no worries. Each manufacturer offers slightly different warranties. Extended warranties are available through CPS Warranty, and may be added to any purchase. Please call for pricing. Note: CPS extended warranties may be added to any product still under original factory warranty regardless of where purchased.

EXPORT INFORMATION: All products carry manufacturer's U.S. warranties and are not intended for export. Should service be required some manufacturers may not authorized warranty repairs outside the United States. Soundscape takes no responsibility should warranty service be denied.

Warranty terms:

AAD - 5 years Parts and Labor.
Acoustic Research -
5 years Parts and Labor. 1 year on electronics.
Adcom -
Audio Source -
3 years on Amps. 3 years on Pre -amps
Aura Sound
- 1 year on Powered Subwoofers. 5 years on Speakers.
B&K -

Denon -
90 Days on Cartridges and Accessories. 1 year on cassette decks, CD players, Laser Discs, DATs and Remotes. 2 years on A/V Controllers, Receivers and Turntables. 3 years on Tuners, Integrated amps, Pre -amps, Power Amps and Head Amps.
- 5 years on Speakers.
Grado - 1 year on Headphones.
McCormack - 90 days, Extended to 5 years upon registration.
Parasound -
10 years Parts 5 years Labor.
Pioneer -
90 days on Headphones, Mikes, Cartridges & Controllers 1 year on Cassette Decks, CD players, Laser Discs, and Remotes 2 years on Electronics and Picture Tubes
Sherwood -
1 year on Cassette Decks, CD players, Laser Discs, and Remotes 2 years on Electronics.
Sherwood Newcastle -
3 year on Cassette Decks, CD players, Laser Discs, and Remotes 3 years on Electronics.
Thorens - 3 years Parts and Labor.

TruAudio- Lifetime.
Usher - 5 years Parts and Labor.
Vandersteen - 90 days, Extended 5 years upon return of warranty card.

Extended Warranty

We accept

over the phone or by E-mail.

click here!


If there is no authorized dealer in your area you can order directly from  Soundscape with a 10-day, satisfaction, money-back guarantee.

US and Canada, 1-800-450-HIFI (1-800-450-4434)

Outside the US and Canada, (707) 578-4434

Monday - Friday 11:00 AM - 7:00 PM (PST)

Fax: (707) 578-4436

Last Update: November 27, 2007

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1044 Fourth Street, Santa Rosa, CA 95404
Phone/707-578-4434 or 800-450-HIFI